Return & Refund Policy

At TechPedia.my, customer satisfaction is important to us. We strive to ensure every order arrives in excellent condition and functions as intended. Please read this Return & Refund Policy carefully before making a purchase.

By placing an order with TechPedia.my, you agree to the terms outlined below.

Return Eligibility

We only accept returns for products that are received dead on arrival (DOA) or are found to be defective upon delivery.

We do not accept returns due to:

– Change of mind
– Ordering the wrong product
– Personal preference
– Compatibility issues not caused by our error

Conditions for Returns

To qualify for a return, the product must:

– Be unused.
– Be returned in its original packaging.
– Include all original accessories, manuals, and supplied items where applicable.
– Be reported according to the timeframes stated in this policy.

Products that do not meet these conditions may not be eligible for return.

Dead on Arrival (DOA) Products

If your product is received in a non-working condition, please contact us as soon as possible.

To help us process your request quickly, you will need to:

– Contact TechPedia.my via WhatsApp.
– Provide clear photos and, if requested, videos showing the issue.
– Report the issue promptly after receiving your order.
– Once the issue has been verified, we will arrange a replacement where applicable.

Damaged During Delivery

If your parcel arrives visibly damaged, please:

– Take clear photographs of the parcel and the affected product.
– Contact our support team within 24 hours of receiving the shipment.

We will investigate the issue and work with you to provide an appropriate resolution.

Incorrect Items

If you receive the wrong product due to an error on our part, please contact us immediately.

Once verified, we will arrange for the correct product to be sent to you at no additional cost.

Warranty Claims

Many products sold by TechPedia.my are covered by an official brand warranty.

If your product develops a fault during the applicable warranty period, you may:

– Contact TechPedia.my for assistance, or
– Contact the manufacturer or authorized service center directly if preferred.

Where the issue is covered under the manufacturer's warranty, we will assist in facilitating the warranty claim whenever possible.

Return Shipping

Return shipping responsibility depends on the reason for the return.

If the return is due to an error by TechPedia.my or a confirmed defective product, we will advise you on the appropriate return procedure.
For other situations, return shipping arrangements may vary depending on the circumstances.

Please do not return any item without contacting us first.

Refunds

Refunds are only issued where a replacement cannot be provided or when otherwise approved by TechPedia.my.

Approved refunds will be processed via bank transfer.

Please allow approximately 2–7 business days for the refund to be completed after approval.

Order Cancellation

Orders may be cancelled before they have been dispatched. Once an order has been shipped, it can no longer be cancelled.

If you need to cancel your order, please contact us as soon as possible via WhatsApp.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact our customer support team via WhatsApp. We are committed to helping you resolve any issues as quickly as possible.